Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. 83 per day if we don’t install your services on the promised day until installation’s completed. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. Speed. Speed. You only need to go into modem mode for a few minutes while you run the tests. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. internet is throttled during the day. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. M100: This comes with an average upload speed of 108Mbps. 3 stars. Click the lower link (Share Live Graph) then, click generate. on 100mbps package. For example, randomly internet pages will not load. Absolutely no change in speed! 3 hours later getting 125/17 so no complaints here. You can also contact its ‘retention team’ on 0345 444 1111 or use its online chat tool on its website. Volt. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. He also moved my connection on to a different tap. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). . 168. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Also are you connecting via 2. mockridge@virginmedia. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Stream from Virgin Media. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. Solved: Virgin media is changing the phone system so that the phone comes through the router. 4GHz network which does have slower speed. As you have found, complaints are commonly closed with a 'resolution' which has little or any bearing. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. The virgin service-status page reliably shows "there are no faults in the area",. Check the Linksys USB adaptor is connected on the 5Ghz band. on 09-01-2023 06:19. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. on 17-04-2023 11:23. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. i have now lefted virgin media and im only saying this once to virgin media i dont have your tv boxs and internet box some bloke from virgin. I'm on Volt M500 Fibre Broadband since Feb 23. 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. By Tim Smith | Monday, June 12th 2023. Speedtest. I've been with Virgin for about a month now and am on the 1gb package with the Hib 5 All in all its been pretty good. The packet loss is potentially due to increased load alongside noise. nhalks. I'm getting really bad speeds on my Virgin Media WiFi connection. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. co. Virgin’s upload speeds are actually much worse than BT’s fibre-to-the-cabinet lines, on a pound-for-pound basis. Try the info below to find out if there is a service to the Hub issue or a local kit issue. We have phone - 5145164 - 2. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. There’s a network fault in your area. The very tiny queue the data is being held in looks like a symptom of either misconfiguration or a software defect. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. Service 53. Extremely poor broadband service. Check your broadband speed. 60 to £33. The speed loss is so huge it is as if you in 10Mb/s half duplex it would be worth a temporary return to Router mode to get a base line for the VM service. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Once the test begins click on: Run full test to see all the stats. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. My Virgin Media App is the easiest way to manage your Virgin Media account on the go. Click Begin and speedtest. £29. Broadband Speed Test; Packages. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Tuning in. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. 8Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period March 2021. 1 modem mode. uk. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Virgin TV 360. If you have QoS on, turn it off and see if your speeds improve. Virgin Phone Switchover. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. on 29-08-2021 20:58. The Financial Ombudsman Service Exchange Tower complaint. My post code is GU2 8JA. 5. Virgin Media users report 'total blackout' as many left without internet. First call 0800 561 0061 - use the automated service to see if there is a local service issue. He upgraded us from a hub 4 to a hub 5 as well as doing something at the cabinet and the speed increased. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. I have raised this twice. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Working hard to help connect the nation, shop our offers and order online. Averaging 30mbps. Simply test your broadband service, and if we find an issue we can help with a fix online. Their service has stopped working and it is not fully fixed after two full working days. From 1 April 2019, the Automatic Compensation Scheme by Ofcom means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it. Slow speed on Gig1 on 12-08-2021 12:29. A speed test completed on the Asus gives an average of 90 Mbps download and. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Solution. M350 - Slow speed and latency for weeks. However when i connect the ethernet cable from the back of the router that goes to the pc into a usb to ethernet adapter into a usb port on the pc it comes up as ethernet 2 adapter in network settings on the pc and when i do a speed test it comes up with a speed on speedtest. Delayed repair following loss of service. Multiple broadband speed tests over time can show if and when speed fluctuates. In comparison Virgin Media is more flexible than BT, offering both 30-day and 18-month packages. It's now actually so slow most speed tests time out before giving me results. . Email. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). TiVo. to 9 p. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. I have also been having intermittent speed issues where my speed will drop below 400Mbps I have Gig1 I usually get 940Mbps down and 104Mbps up. Reviewers complaining about Virgin Media most frequently mention customer service problems. The estimated fix date is: 03 NOV 2021 09:00. This has been going on for at least two months. I have sent my contract pdf to Virgin 3 times by email and made 3 formal complaints and been ignored. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 1. 15 if we don’t turn up on the promised day of an. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. Expect uploads averaging 52Mbps from the M500 package, and. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. It's been consistently slow on upload for almost a year. Here you’ll find all the help you need for Virgin Media related problems and issues. co. The point is that having a complaint process is a regulatory requirement, under section C4 of Ofcom's General Conditions of Entitlement. Simply test your broadband service, and if we find an issue we can help with a fix online. We would like to show you a description here but the site won’t allow us. I have had slow speed for 2 weeks. Intermittent connection. Gig1 speed - disappointing. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. How to cancel your Virgin Media contract. I have had slow speed for 2 weeks. We have tried to cancel our account with Virgin but without success. May 31, 2011 at 4:16 PM. I've done all the testing,. Slow uploads and downloads were also a problem, affecting 15% of customers overall. TV. on 13-01-2023 08:53. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Your wifi devices many not have the latest spec in them also. Previously I was getting regular speeds between 350 Mbps and 500 Mbps but now my speeds are between 100 Mbps and 300 Mbps. I can upload the network levels and hopefully someone can help understand what exactly the problem is. Problems with your bill. So I decided to cont. Google One. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). 2. My broadband has been awful for several weeks now- usually between 0. over 3. Reliability. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toExpect the speed to the Hub to match the subscription rate. 8 comments. If you need to contact Virgin Media customer service, the number is 0345 454 1111. Virgin Media has announced its UK fibre-optic broadband subscribers are to receive a free increase in upload speeds -- taking its top-end 50Mbps package's upload speed from 1. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. 168. 5 and 15 Mbps although I have had a reading of 157Mbps which suggests it is not a hardware or wired connection issue. Very Slow Network speed. on 06-06-2023 00:04. Click on the “> Check router status” button. Volt Gig1. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show. @SGvmedia What is the point of a complaints system if no one actually reads and responds to your questions/issues. Ofcom has today published their Q1 2021 (calendar) consumer complaints study, which names and shames Virgin Media UK for attracting the most moans about fixed line home broadband, Pay TV and landline phone services in the quarter, while Three UK did the same for Mobile. See message 12 in the first and 13 in the second. Your wifi devices many not have the latest spec in them also. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Also when I a. Re: O2 / Virgin Media Volt - Very slow speeds. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. Please can someone check that my c. 00 mbps, latency 115 and the download speed was 278 mbps. So if you want to get the whole house online at the same time, or you’d like to spend more time doing the really cool things on the web (like downloading, streaming and gaming) we can. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. We recently signed up for Virgin broadband as it was advertised as a massive upgrade on what we had. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. Virgin Media has a rating of 1. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. Service 53. Virgin Media Reviews, Complaints & Contacts | Complaints Board, Page 3. This evening I ran the Virgin Media speed test and. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. 0. At present VMB’s packages tend to offer a maximum upload speed of 50Mbps (the profile rate for this is a bit faster), but some customers on their. This is then disrupted to the connected devices, so unless. 1 router mode or 192. Broadband deals. If you've already submitted a complaint then sign into My Virgin Media. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Also are you connecting via 2. Run a broadband speed test. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. I also have a new high-speed ethernet cable between both routers. My upload remains in the 25-30mbps range. on 06-03-2023 17:44. WIFI Pods - slow speed. I had the same issue around a month ago and it was resolved, some kind of. Located in Edinburgh, Scotland. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. Download speeds not as impacted. If I switch my router to my BT FttC I get normal download speeds, the BT & VM connections both use the same firewall and DNS settings. It's probably your router, but your router is much better than my old 1200G+. 5 40. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. . Leave it off for about 10 seconds. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. 2nd image is the same UPD VPN just after I started a torrent client. No. I have Virgin Business with 500MB download and 50MB upload. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. Restarted router multiple times, called the support, and they couldn't find a so. samknows/real speed to hub is showing <100mb. Call us from a textphone on 18001 0345 454 1111. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. net and broadband quality monitor), although it's supposed to be 250Mbps. Simply test your broadband service, and if we find an issue we can help with a fix online. Web: 0207 5203814. I have raised this twice. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. The I got an email in May saying my upload speed was being increased to 50Mbps. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. I phoned the technician team and asked. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. Take a look at how our speeds compare to our competitors’ fastest median download speeds. by Farle1240 • On our wavelength. This can see latency times become very slow (double or more vs the usual baseline). It's consistently worse at night, and today has been basically unusable (<1Mbps). Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. We’re the providers of the UK’s fastest broadband, offering you speeds of up to 50Mb. Hi. uk and broadband. 66% currently. this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. Apologies for the issues that you have been having with your speeds. Or 0345 454 1111* from any other phone. Community Experts online right now. I tried laptop downstairs at about 2m in front of Hub and speed was 5. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. Test your wireless connection. Click on the “Networking” tab. Phone. When I managed to get a connection using Samknows, my upload speed to the router was 0. I have spoken to VM customer services who advised me to restart the router (which I had done many times before . Latency issues etc. To whom it may concern, I have sent this via email to the CEO and COO and have posted a letter of complaint to the Complaints Team. Here's what I've done to get 'acceptable' speeds. If you've got total loss of service after two working days, you'll be eligible for £9. I got the full amount plus 2 x £50 goodwill payments. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. By post It’s not as quick, but if you prefer to send us a letter, you can write to us at: Complaints Virgin Media Sunderland SR43 4AA Your letter will be acknowledged within 48 hours of receipt and we aim toA third of its customers said they had experienced a connection outage lasting at least an hour in the past year and almost a quarter said their connection was slow to upload or download. For example when I try to do online shopping when I go to payments - the internet disconnects and I am unable to complete the transaction. Virgin Media ranks 43rd among Cable Television sites. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Availability of services from other major UK ISPs will differ from Virgin Media’s services. Read advice on what to do if you think there are BT faults. 26% to 6. For quite some time now, I've been having issues with Virgin. What do the colours mean? Yellow. Speak to your provider. Or 0345 454 1111* from any other phone. I have a Virgin Media hub. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Check your internet speed with our free broadband speed test. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. 4Mbps),. WiFi speed is only as good as the worst connection on each side. I replied to the message asking for the complaint to be re-opened and want to check if it has been or to reopen it. First thing to say is that a VM Residential package has no SLA. There are so many wifi specs. VM Team are most likely going to request that you RESET the Hub 3. Community Fibre and Virgin Media tie for the best broadband speed. Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. This is an SNR fault. Entertain me; Broadband Deals. When i do a speed test on testmy. We would like to show you a description here but the site won’t allow us. Will be either something PC specific or bad cabling, bad network point or settings on the machine itself. It's now actually so slow most speed tests time out before giving me results. 5 to 5Mbps -- but has. Stream from Virgin Media. Hey folks. Wifi speed depends on so many things. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. on 18-03-2023 09:48. Use the test below to see if the issue is at the Hub or device. The same connection on the. Broadband, TV and Landline offers . Speed test the service to a Router mode Hub (3/4/5) +. 1 channels for upstream on their HUBs. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. 12 months left on the contract. Missed appointments. Ive been experiencing slow upload speeds of around 0. co. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). 0 Kudos. It beat its closest competitor by a decent margin, as 74. to do so, you need to have made a formal complaint to VM first of all. I just rebooted by router and the upload speed is now much better - faster than my "1Gig" download speed! Not very impressed. £9. Wed 23 Aug 2023 19. Open a web browser and go to 192. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. You will be contacted by a member of our Complaints Team. Comments. uk of Stourbridge, US. Customers on Virgin Media O2's M100 and M200 packages will see their headline speeds upgraded by around 25% with moves from 100 and 200 meg services to 125 and 250 meg respectively at no additional cost. I now average 10MBps (80Mbps) over OpenVPN using PIA. Virgin Media invests more than £1 billion a year in its ultrafast network. It covers the phone, broadband and TV service provided to you by Virgin. info@financial-ombudsman. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. I should be getting 100mbps minimum and I'm barely hitting 20. You can also call 150 from your Virgin Media landline or Virgin Mobile. I recently upgraded from M350 to M500 package. Every since Virgin Media 'upgraded' us to the M125 package (previously on the M100 which we had no problems at all with) we have had absolutely horrendous speeds and at times no service at all. 7 Mbps (mean 119. . 5. 4 hours placed in modern mode and an Asus RTAX86u router. 4Ghz band. The same connection on the 7th was showing a. Top offers. Gaming Support. Their 23% Resolve Complaints rating is a cause for concern. Yes, similar BQM for me and the main Belfast switch,. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. M100: This comes with an average upload speed of 108Mbps. Hi all, We should have 350mb, which speed tests show we are routinely getting. Alan Martin May 26, 2023. The page you're looking for may have been removed, been renamed or is temporarily unavailable. Very slow upload speed. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. It is possible that when a speed test was performed the device was connected to the 2. Discussion in 'Virgin Media Broadband' started by Rainman Andy, May 31, 2011. on 15-09-2023 14:50. Speed. . Broadband speed statistics found those with speeds in excess of 1GB typically. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. Updated on 13 July 2023. VM evidently hope that by making complaining as slow and unproductive. Post reboot tested at 4. on 10-12-2021 13:39. Free downloads are available to all new and existing customers. How to make a complaint via phone. I recently upgraded from 500MB to 1GB. Alternatively, dial 0345 454 1111* from any other phone. Missed appointments. . We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). Over the last 2 days my download speed has gone down to under 1mbps. The speed at the Hub should reflect. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. . He tested the. 0c9821507a37ee02. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. No complaints at the moment as VM are supposed to be working in my area at midnight tonight, so. This is on WiFi but as a fibre engineer I have. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. Email. At the time of writing, the operator has merely. TV on the go. However, despite these high numbers, we seem to be having constant issues. Ask for FREE. 4 QAM256 25 1 139000000 8 40. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. 33 Comments. M200: This comes with an average upload speed of 213Mbps.